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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

  1. Determine scope and evaluation parameters
  2. Carry out evaluation
  3. Report on evaluation

Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

discuss capacity planning

describe the key features of change-control procedures

describe the key features of client business domain, including the role and level of stakeholder involvement

compare and contrast the key features and capabilities of current industry accepted hardware and software products

describe the key features of help desk and maintenance practices

describe the features of one or more change management tools

discuss quality assurance practices

explain the process for system testing

outline the system's current functionality and describe the features and functions of the system under evaluation.